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Find quick and convenient answers to common questions about our products, services, and policies below.

  • Do you accept lay-by?
    Yes you can lay-by any product we sell and pay it off over 4 equal monthly installments at no extra cost. Contact us to find out more about our friendly lay-by payment option.
  • Can we pay on installments?
    Yes, you can use your Mobicred account to purchase our products. If you don't have an account, apply now.
  • Do you accept cash on delivery?
    We do not accept cash on delivery as a payment method. This decision is based on operational considerations to ensure efficient and timely deliveries. Accepting cash on delivery would impact the speed of our processes and increase delivery costs, making it challenging for us to offer free delivery services. Instead, we focus on providing a seamless and secure online payment experience. To protect our customers and provide peace of mind, we offer an entirely free return and full refund option. This allows you to easily return any items that do not meet your expectations and receive a full refund. Our goal is to offer convenience and a smooth shopping experience while ensuring customer satisfaction."
  • Is my payment secure?
    Our payment gateway, Peach Payment, is fully secured and offers a range of ways to pay for your purchase, from EFT to credit card, including using your Mobicred account.
  • Where can I see your products?
    We primarily operate as an e-commerce platform, offering a wide range of products for online purchase. However, we also have a factory store where you can find an extensive selection of the products available on our website, as well as additional items that may not be listed online. It's worth noting that our factory store often offers discounted prices on various products. So, if you prefer a more hands-on shopping experience and enjoy browsing a diverse range of products, we encourage you to visit our factory store and explore the great deals available.
  • Are your products of good quality considering your affordable prices?
    We take pride in offering affordable products without compromising on quality. Our strict control over logistical and manufacturing operations ensures that we deliver products of the highest standard. Additionally, all our products come with a minimum 1-year guarantee against manufacturing and workmanship defects. Your satisfaction is our top priority, and we continuously strive to exceed your expectations.
  • Do you have stock?
    All products available for purchase on this website, unless otherwise indicated as out of stock, are currently in stock and ready to be shipped.
  • Are the products you sell brand new?
    Yes, all products sold on this website and at our factory store are brand new and have never been used. We ensure that our customers receive products in pristine condition, ready for their intended purpose.
  • Do you accept returns?
    Yes. If you are not entirely satisfied, you can return the goods with our delivery team or within 7 days and expect a full refund including delivery fees.
  • What options are available if I'm not satisfied with my order?
    We understand that when ordering online, it can be challenging to gauge whether a product meets your expectations. To address this, our delivery team provides you with the opportunity to assess the product upon delivery. If, for any reason, you are not satisfied with your order, simply inform our delivery team, and they will facilitate the return process. You will receive a full refund, including any applicable delivery fees. Your satisfaction is our priority, and we want to ensure that you are completely happy with your purchase.
  • What happens if my order arrives damaged?
    For your convenience, we highly recommend that you carefully inspect your order in the presence of our delivery team. If, upon inspection, you find that you are not satisfied with the product or if it is received in a damaged condition, you have the option to return the goods. We provide two choices for resolution: you can either elect for an exchange, where we will replace the item with a suitable alternative, or opt for a refund, where we will provide a reimbursement for the returned item.
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